Remote IT support means we can help with many computer problems without you needing to leave home or wait for a visit. After you authorise a remote-support session, we can troubleshoot your device, adjust settings, configure software and guide you through fixes — all explained clearly as we go.
Not every problem can be solved remotely — some hardware issues need hands-on attention — but a wide range of software, configuration and connectivity problems can be assessed and resolved this way. We'll always let you know if your issue is better suited to local support.
What remote support can cover
Windows troubleshooting
Startup issues, errors and general Windows problems assessed remotely.
Software support
Help with applications that won't run, crash, or need configuring.
Configuration
System settings, accounts and software set up correctly.
Email problems
Troubleshooting email accounts, syncing and connection issues.
System settings
Adjusting settings to get your device working as expected.
Remote diagnostics
Systematic checks carried out remotely to identify the cause.
Technical guidance
Step-by-step help and clear explanations as we go.
Remote Support Safety
- A remote-support session is only started with your authorisation.
- Access is limited to what is necessary for troubleshooting your issue.
- Never disclose banking passwords or unnecessary sensitive credentials during a session.
- FemCore will not request access to anything unrelated to the support task.
- Remote access ends after the support session unless separately agreed and authorised.