1. Introduction
Femcore Digital Solutions Limited ("we", "us", or "our") is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, and safeguard the information you provide when you visit our website or engage with our services. By using our website or submitting enquiries through our contact forms, you agree to the practices described in this policy. We recommend reading it in full.
2. Information We Collect
We may collect the following types of personal information:
- Full name
- Email address
- Phone number
- Messages and enquiries submitted through our contact or booking forms
- Details of the service requested
- Messages and diagnostic information shared with the FemCore AI Assistant (website chat and WhatsApp)
- Support ticket records created from enquiries, AI conversations or booking forms
- Screenshots or images you choose to upload to help diagnose an issue
- Website usage data, including pages visited, time spent on site, and browser/device information (collected via analytics tools)
3. How We Use Your Information
The information we collect is used solely for legitimate business purposes, including:
- Responding to your enquiries and service requests
- Providing and managing the IT or digital services you have requested
- Communicating updates, project progress, or follow-up information related to your service
- Improving the quality and usability of our website
- Complying with legal obligations
4. Data Protection & UK Law
We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. Our lawful basis for processing your data is typically one or more of the following: your consent, the performance of a contract, or our legitimate business interests. We do not collect or process personal data beyond what is necessary for the purposes stated in this policy.
5. Cookies & Website Analytics
Our website may use cookies and third-party analytics tools (such as Google Analytics) to understand how visitors interact with our site. This data is aggregated and anonymised where possible, and is used only to improve the website experience. You may disable cookies through your browser settings at any time. Please note that doing so may affect certain website functionality.
6. Third-Party Sharing
We do not sell, rent, or trade your personal data to any third party. Your information will not be shared with external organisations except in the following limited circumstances:
- Where required by law or a regulatory authority
- Where necessary to deliver a service you have requested (e.g. a third-party software tool used in project delivery)
- With your explicit consent
Any third parties used in the delivery of our services are required to handle your data securely and in accordance with applicable data protection law.
7. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse. This includes secure data transmission, access controls, and regular review of our data handling practices. While we take every reasonable precaution, no method of electronic transmission or storage is entirely secure. We encourage you to contact us immediately if you have any concerns about the security of your information.
8. AI Assistant, Support Tickets & WhatsApp
FemCore operates an AI-powered virtual assistant (the "FemCore AI Assistant") on our website and via WhatsApp to help with initial IT troubleshooting and support requests. The following explains how information is handled in connection with these features:
- The AI Assistant is automated and is not a human technician. It provides initial guidance only and may help you submit a support request to FemCore.
- Please do not share passwords, banking details, authentication codes, or other highly sensitive information through the AI chat or WhatsApp. If authentication is required during troubleshooting, you will be asked to enter credentials privately on your own device.
- Conversations with the AI Assistant, and any screenshots you upload, may be used to help answer your query and to create a support ticket summary for FemCore staff.
- Support ticket records (including your contact details, issue description, AI-generated summary, and status) are stored securely and are accessible only to authorised FemCore administrators.
- WhatsApp interactions are processed through the supported messaging channel. Standard messaging and data rates from your mobile provider may apply.
- We do not expose your support requests, tickets, or personal information to other customers or to anonymous visitors.
If you are uncomfortable using the AI Assistant, you can always contact FemCore directly by email, phone, or the booking form instead.
9. Your Rights
Under UK data protection law, you have the following rights regarding your personal data:
- The right to access the personal data we hold about you
- The right to request correction of inaccurate or incomplete data
- The right to request deletion of your personal data ("right to be forgotten")
- The right to object to or restrict certain types of processing
- The right to data portability in certain circumstances
To exercise any of these rights, please contact us using the details below. We will respond to all requests within 30 days.
10. Contact Us
If you have any questions about this Privacy Policy, or wish to exercise your data rights, please contact us at: Email: privacy@femcoredigital.co.uk We are committed to addressing your concerns promptly and transparently.